General Terms and Conditions of Use for the EasyAudit Fixer Service

This document is an uncertified translation provided for informational purposes only. In case of discrepancies or disputes, only the original French version shall prevail.

Preamble
These General Terms and Conditions of Use (hereinafter referred to as “GTCU”) govern the use of the EasyAudit Fixer service (hereinafter referred to as “the Service”), designed to generate code fixes for Magento 2 sites or instances based on audits performed by the EasyAudit Premium module (hereinafter referred to as “the User”).
The Service is published and sold by Crealoz, a single-member simplified joint-stock company with headquarters at 13, rue de la piniatelle, 15300 Murat, and company registration number (SIREN) 901826602 (hereinafter referred to as “the Publisher”).

The EasyAudit Fixer Service operates on a credit system. Credits are consumption units granting access to the Service, offered as digital products. Their purchase and usage terms are outlined herein.

Credits cannot be transferred, assigned, or exchanged for third-party benefit.

By accessing and using the Service, the User acknowledges that they have read these GTCU—particularly the provisions related to the usage license (Article 5)—and agrees to comply with them. The purpose of these GTCU is to define the conditions of access and use of the Service, as well as the respective rights and obligations of the Publisher and the User.

The software refers to all computer programs, including source code, object code, databases, interfaces, technical documentation, and all elements related to the execution of the program, whether in original or derivative versions. Therefore, the Service is considered software under applicable laws and regulations.

The Publisher provides the Service under a usage license, governed by a consumption-based credit system whose specific conditions are detailed herein. This license grants no ownership rights to the software, only a right to use the Service as defined by the available credits and the terms outlined in the license.

The Service requires the installation of EasyAudit Premium in order to function.

The User is encouraged to read these GTCU carefully before using the Service. If the User disagrees with any clause, they are advised not to use the Service. Acceptance of these GTCU occurs when the User checks the box stating: “By checking this box, I acknowledge that I have read and accept the General Terms and Conditions of Use, including the usage license for the EasyAudit Fixer service.” This confirmation is required during the order process and before using the Service.

The terms of use applicable to the client are those in effect at the time of their acceptance.

These GTCU may be modified at any time without notice.

The preamble is an integral part of these GTCU.

Article 1 – Purpose and Scope
These General Terms and Conditions of Use define the conditions of access and use for the Service provided by the Publisher. They apply to all installations and uses of the Service, as well as to associated services, including updates and technical support during the license term. By using the Service, the User unreservedly accepts these GTCU and agrees to comply with their terms.

Article 2 – Description of the Service
EasyAudit Fixer is a service intended to complement the audit performed by the EasyAudit Premium module. It automatically generates fixes to resolve issues and errors identified during the audit. This Service simplifies the application of fixes without manual intervention, saving time and providing quick resolutions to identified problems. The Service can only provide fixes after the User has completed a code audit using the EasyAudit Premium module.

The Service operates on a credit system that the User must purchase from the Publisher’s website. Credits are reserved by the Publisher when the User requests a fix. Once the fix is generated, the credits are consumed based on the type of correction and the file corrected. If no fix can be generated, the reserved credits are not consumed.

After using the Service, the fixes can be retrieved via the Magento administration interface. When a fix is available, the User has five (5) calendar days to download it from their Magento interface. Downloading the fix requires sufficient credits on the User’s account. After this period, if the User has not retrieved the fix, it is permanently lost and cannot be requested again.

EasyAudit Fixer credits are provided with a one (1)-year usage license. This license allows access to the Service during the specified period, within the limits of the available credits. If the User wishes to use the Service long-term or renew their usage license, they must contact the Publisher to negotiate renewal terms and pricing.

Article 3 – Access and Usage
Access to the EasyAudit Fixer service is contingent on having available credits. Once the credits are obtained, the User can access the Service through the Magento administration interface and use it according to the established terms, including compliance with the restrictions outlined in these conditions and the license provisions (Article 5).

Credits are acquired via the Publisher’s website, in accordance with the applicable General Terms and Conditions of Use and Sale.

The Publisher will make all reasonable efforts to ensure access to the Service but reserves the right to temporarily suspend access for maintenance, updates, or in cases of force majeure. The Publisher cannot be held liable for any access interruptions or service failures from external providers such as hosting companies, internet service providers, or other third-party services.

All costs incurred by the User to access and use the Service (including computer equipment, software, internet connection, and credit purchases) are their sole responsibility.

The User agrees to familiarize themselves with the usage license provisions before using the Service. They also commit to using the Service for its intended purpose, in compliance with applicable laws and regulations. Any fraudulent, abusive, or unlawful usage may lead to suspension of access to updates, maintenance services, and any other necessary actions, including legal proceedings without prior conciliation (as described in Article 16 of these GTCU).

Article 4 – Obligations of the Parties
4.1 – Publisher’s Obligations
The Publisher commits to providing the Service as described, ensuring its proper functionality within the defined capabilities, and delivering necessary updates. While the Publisher makes every effort to ensure continuous access and service performance, it does not guarantee absolute uptime or error-free operation. The Publisher’s obligations are considered reasonable efforts rather than guaranteed results. Furthermore, the Publisher will implement all necessary security measures to protect data processed through the Service and comply with applicable data protection regulations.

4.2 – User’s Obligations
The User agrees to use the Service in accordance with its intended purpose, avoiding any fraudulent, abusive, or unlawful behavior. They must comply with these GTCU, especially those related to the usage license (Article 5), confidentiality (Article 10), and non-competition (Article 11), as well as all relevant laws and regulations. The User is responsible for ensuring that the Service is compatible with their version of Magento and that they meet the technical and infrastructural requirements for its proper functioning. They also agree to cooperate with the Publisher in resolving support or technical issues. Any violation of these obligations may result in the suspension of access to updates and maintenance, as well as any other necessary measures, including legal action without prior conciliation (as outlined in Article 16 of these GTCU).

Article 5 – Service Usage License
5.1 – Acceptance
By accepting these GTCU, the User agrees without reservation to the provisions of this Article.

5.2 – License Grant
The Publisher grants the User a limited, non-exclusive, non-transferable, and revocable license for one (1) year to use the Service.

The User is permitted to use the Service on Magento instances they own or manage. They are also responsible for ensuring that any clients who use the Service comply with these conditions. The User assumes liability for any breach of these GTCU or the license terms by their clients. The license cannot be resold, transferred, or assigned to a third party. Any violation of these conditions may result in immediate legal action by the Publisher without prior conciliation (as described in Article 16 of these GTCU).

5.3 – Restrictions
The User agrees not to:

Redistribute, resell, lease, sublicense, or otherwise transfer the Service to any third party;
Circumvent, disable, or interfere with any licensing mechanisms or technical safeguards of the Service;
Access the Publisher’s servers or systems without authorization or attempt to alter the Service’s operation without prior approval;
Use the Service to obtain proprietary information about its algorithms or trade secrets not explicitly disclosed.

5.4 – License Duration
The usage license is granted for one (1) year. After this period, the license expires. While the User may continue to access the Service, they will no longer receive technical support or updates. Additionally, any unused credits at the end of the license period will be forfeited.

To renew or extend the license, the User must contact the Publisher to negotiate terms.

5.5 – Updates and Technical Support
During the one (1)-year license period, the User is entitled to:

Access software updates;
Receive technical support for Service-related features.

Technical support does not cover installation, modifications, custom development, or issues resulting from unauthorized third-party alterations. Installation assistance can be provided as a paid service subject to a separate quote or agreement between the parties.

Article 6 – Intellectual Property
The Publisher guarantees that it holds exclusive intellectual property rights over all EasyAudit software, including EasyAudit Fixer. It ensures that the User’s authorized use of the software will not be disrupted by third-party claims. As such, the User is granted the peaceful and legally secure right to use the Service.

All versions of EasyAudit software (Free, Premium, and Fixer) are protected under intellectual property law. Any unauthorized reproduction, modification, distribution, or use of any part of the Service constitutes a breach of the owner’s rights and is strictly prohibited.

For EasyAudit Free, although it is distributed under the MIT license, the license does not remove the intellectual property rights attached to the software. Users must comply with the terms of the license, particularly regarding attribution.

The Premium and Fixer versions are subject to specific contractual conditions that define the usage rights granted. Any exploitation beyond the scope of these conditions without prior written consent may lead to legal liability for the User.

Additionally, certain elements of the Service, such as logos, trademarks, designs, and other protected content, remain the intellectual property of third parties. These elements are used by the Publisher in accordance with the rights of their respective owners and cannot be used without prior authorization.

In the event of any violation of these intellectual property provisions, the Publisher reserves the right to take immediate legal action without prior conciliation (as provided in Article 16 of these GTCU).

Article 7 – Liability
The Publisher’s obligation regarding the EasyAudit Fixer Service is one of reasonable effort rather than guaranteed result. The Publisher does not warrant specific outcomes or that the software will meet the User’s particular needs. It is not responsible for failure to achieve results or for discrepancies between the User’s expectations and the actual performance of the Service.

The Publisher’s liability is limited to proven fault. In any case, the Publisher is only liable for direct damages, excluding indirect, incidental, or consequential damages (e.g., loss of revenue, data, business opportunities, or profits). If liability is established, it is capped at the amount paid by the User for access to the Service over the last twelve (12) months.

Under no circumstances can the Publisher be held responsible for damages resulting from the User’s actions, such as improper use, non-compliance with documentation or these GTCU, or modifications made by unauthorized third parties.

The User bears full responsibility for their use of the Service. They must comply with all contractual obligations and may be held liable for breaches, including unauthorized or fraudulent use of the software.

The Publisher reserves the right to suspend or restrict Service access in the event of non-compliance with these GTCU.

Finally, the User acknowledges that the Service is a support tool for code corrections rather than a failproof solution. The User must verify any corrections before implementing them and take sole responsibility for their decisions and actions.

Article 8 – Duration and Termination
These General Terms and Conditions of Use take effect upon the User’s acquisition of usage credits. They remain applicable for as long as the Service is used, even after the usage license expires. Certain provisions, such as those related to intellectual property, personal data, confidentiality, and non-competition, remain binding after the termination or expiration of these GTCU.

The Publisher reserves the right to terminate the GTCU immediately in the event of serious violations, including unauthorized usage, attempts to bypass licensing mechanisms, or actions contrary to the rights granted.

Termination may also result from any harm to the Publisher’s rights or interests, such as fraudulent or unlawful use of the Service, or actions damaging the Publisher’s reputation or operations.

Upon termination, the User must cease all use of the Service immediately. Termination of the GTCU does not affect obligations accrued before termination, including those related to liability and confidentiality.

Article 9 – Service Modifications and Improvements
The Publisher reserves the right to make changes or improvements to the Service at any time. These may include performance optimizations, bug fixes, or new features. Such modifications do not require prior notice to the User.

However, if a modification requires temporary Service interruptions, the Publisher will provide reasonable notice to minimize user inconvenience. The Publisher will not be held liable for any consequences resulting from these temporary interruptions.

Article 10 – Confidentiality
Both parties are bound by a duty of confidentiality concerning all aspects of this agreement, including all documents, systems, software, and know-how not in the public domain. If there is any uncertainty, one party must seek clarification from the other about whether certain information is confidential. This information may only be used to fulfill the terms of this agreement. If any media containing confidential information is lost, the other party must be promptly informed. The obligation of confidentiality remains in effect throughout the term of the agreement and for two (2) years thereafter. Neither party is liable for disclosure of information that is already public, legally obtained prior to this agreement, or disclosed due to legal or judicial requirements—provided the other party is promptly notified. If the User fails to meet these confidentiality obligations, the Publisher reserves the right to take immediate legal action without prior conciliation (as described in Article 16 of these GTCU).

Article 11 – Non-Competition
The User agrees not to develop, market, distribute, or contribute—directly or indirectly—to any software, module, or service that competes with the EasyAudit Fixer Service during the term of usage and for two (2) years following the end of their use of the Service.

This non-competition clause applies globally and pertains to any activity that directly competes with the Service or its associated features offered by the Publisher.

Breaching this clause may result in the immediate termination of the usage license and can lead to legal action for unfair competition and parasitism.

Article 12 – Personal Data
The Publisher, acting as the data controller, collects and processes User data in compliance with current regulations, specifically the General Data Protection Regulation (GDPR). Personal data is retained for the duration of the contractual relationship and for two (2) years thereafter. Some data may be retained longer to meet legal, regulatory, or accounting requirements.

The Publisher may engage subcontractors for certain services. In these cases, data may be processed on the servers of third-party providers. For instance, certain data may be handled by Mistral AI and is promptly deleted after processing. Users can review Mistral AI’s terms and privacy policy at https://mistral.ai/fr/terms#terms-of-service before using EasyAudit Fixer.

The Publisher ensures that any subcontractors also comply with GDPR requirements, maintaining adequate protection levels for Users’ personal data.

Individuals have rights under GDPR, including access, rectification, erasure, restriction, objection, and data portability. They may exercise these rights by contacting the Publisher at:
Postal address: SASU Crealoz – 13, rue de la Piniatelle – 15300 Murat – France
Email: contact@crealoz.fr

Users are encouraged to read the Publisher’s Privacy Policy, available on the website’s “Privacy Policy” page, for additional details on data collection, processing, and rights.

Article 13 – Subcontracting
The Publisher reserves the right to use subcontractors for certain services. In particular, Mistral AI may be utilized to generate some fixes solely within the scope of EasyAudit Fixer. Subcontractors must adhere to the confidentiality and security standards stipulated in these GTCU and are responsible for any damages they may cause.

Article 14 – Waiver or Invalidity
If a party waives any breach of the terms of this agreement, it does not waive its right to enforce that term in the future or to enforce any other terms. Similarly, tolerating a breach over time or multiple occurrences does not constitute a modification or cancellation of any clauses.

If any provision of this agreement is found to be invalid, it does not affect the validity of the remaining terms. The parties agree to renegotiate any invalid clauses in good faith to ensure that the intended meaning and purpose are preserved.

Article 15 – Force Majeure
Neither party can be held liable for non-performance due to force majeure, defined as any event that is unforeseeable, unavoidable, and beyond the parties’ control (e.g., government decisions, strikes, natural disasters, wars, cyberattacks, network interruptions, etc.).

In cases of temporary force majeure, obligations will be suspended and deadlines extended. If the situation lasts longer than two (2) months, either party may terminate the contract without compensation. In cases of permanent force majeure, the contract will be automatically terminated. The affected party must notify the other party as soon as possible.

Article 16 – Dispute Resolution
The parties agree to first attempt to resolve any disputes amicably, acting in good faith and within a three (3)-month period. The party initiating the resolution process must provide written notice via registered letter with acknowledgment of receipt (LRAR) or email, detailing the dispute. If a resolution is reached, a conciliation report will be signed; otherwise, a non-conciliation report will be issued.

If amicable resolution fails, mediation will follow. The initiating party must notify the other party via LRAR and propose a mediator. Mediation will last three (3) months, extendable by mutual agreement. No legal action may be taken during this period, except as specified in these GTCU, where the Publisher reserves the right to take immediate legal action against the User without mediation.

Article 17 – Governing Law and Jurisdiction
If disputes cannot be resolved amicably, any international or local disputes arising from these GTCU—including validity, interpretation, execution, breach, termination, or consequences of termination—will be under the exclusive jurisdiction of the courts at the Publisher’s headquarters. This agreement is governed by French law.

These General Terms and Conditions of Use are available in both French and English. In case of conflict, the French version will prevail.

Effective as of March 18, 2025.